Terms and Conditions



UX Copenhagen® is owned by hellemartens.com, referred to as “UX Copenhagen®”, “us”, or “we” in this document.

This document sets out the terms and conditions between UX Copenhagen® and you when you in any way take part in any of the UX Copenhagen® events, conferences, or surveys organized by UX Copenhagen® in any format.

By purchasing a ticket or registering for any event or conference organised by UX Copenhagen® or participating in a survey, you are agreeing to comply with, and be bound by these terms and conditions. This document should be read carefully.

hellemartens.com reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted on our website.

UX Copenhagen® is owned by

Company name: hellemartens.com
Address: Hyldemosen 87, 2730 Herlev
CVR-nr.: DK36248505
Website address: uxcopenhagen.com

Contact details:
Helle Martens
Phone number: +4544983398
Email: info@hellemartens.com

Please also refer to our Privacy Policy for details about how your data is used, and to our Code of Conduct below.

I acknowledge that UX Copenhagen® will not provide transport or travel expenses to or from any event or conference.

All items (screens, laptops, cabling and other electronic equipment, rooms, furniture etc.) supplied for your use are on a rental basis and no exchange, transfer or refund of ordered items on-site will be entertained.

Exhibitors must pay for any damages or losses caused to items supplied to them. Any equipment brought to the venue by exhibitors is their own responsibility.

Cancelled orders of items are not refundable.

Non-standard items may be offered on request, subject to a separate quotation, and are subject to the same terms and conditions.

Any complaint regarding rental items or installation must be lodged before the opening of the event. In respect of items rented on the day, items should be inspected immediately and tested to ensure they work. Otherwise, all items are deemed to be received in good order and condition.

The equipment must be insured “all risk” by the hirer, who will remain liable until the authorized staff has collected the equipment.

In case of disappearance, the equipment will be invoiced at the original insurance value.

UX Copenhagen® will not be responsible for any tickets that are lost or stolen.

UX Copenhagen® will not be liable for any loss, injury, or damage to any person or property howsoever caused (save for death or personal injury as a result of negligence or for any other type of liability caused by UX Copenhagen® that cannot by law be excluded or limited.)

I hereby give my consent for UX Copenhagen® to use for the purposes of processing complimentary or otherwise ticket registration the mandatory data and any voluntary data I provide when registering a complimentary admission ticket. I further give my consent for the voluntary data provided. I acknowledge and accept that my data will be used for commercial purposes in accordance with the UX Copenhagen® Terms and Conditions (including our Privacy Policy and Code of Conduct), and will be retained and stored for this purpose.

The tickets purchased are strictly for your own personal use only, and may not be copied, downloaded, shared, or recorded in any way.

Terms of payment: 8 days, and no later than one day before the event. If we have not received the payment in time for the conference, tickets will be forfeited unless there is a specific agreement with Helle Martens.

When paying by bank transfer, please state invoice number.
Jyske Bank – Reg. no.: 7244 / Account no.: 1850277
IBAN no.: DK4372440001850277 – SWIFT code: JYBADKKK.


All purchases of tickets for conferences and events (including transportation and hotel rooms if applicable) are non-refundable and cannot be reimbursed. If you cannot use your ticket, you may transfer it to someone else. For a ticket transfer to be valid, you are responsible for informing us of this change via hello@uxcopenhagen.com. Name changes will be facilitated free of charge.

No name changes will be facilitated 7 days prior to the commencement of the event and the ticket price will be forfeited.

Once you have been sent links to access the online conference, changes can no longer be made, and you are no longer eligible for any kind of reimbursement.

For questions about registration or assistance with any registration problems, please contact us at hello@uxcopenhagen.com.

The tickets may not be resold under any circumstances, including but not limited to use as part of any promotion or competition. Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect.

We reserve the right to cancel any ticket purchase made by any person or body whom we reasonably believe to be associated with any ticket broker or tout.


UX Copenhagen® is willing to send you an invitation letter detailing the event, but will not be liable for the granting of any visas that are required to attend any event or conference. In the event that an attendee’s visa is not granted, tickets will not be refunded for any event or conference.

The tickets purchased are strictly for your own personal use. Any links provided may not be shared, and any online or live talks may not be shared, broadcast, downloaded, distributed, or recorded in any way.

For the duration of the Online Event we grant you a limited, non-exclusive, non-transferable right to access our services and view the online event. Except for this, no right, title or interest shall be transferred to you.

If you are registering on behalf of another person it is your obligation to make sure that the person attending is aware of these Terms and accepts them. By completing and submitting the registration form, you are representing and warranting that you have made the person attending aware of these Terms and that they have accepted these Terms.

In the event that the purchaser is a consumer and to whom the European Directive on Consumer Rights (Directive 2011 / 83/ EU) applies, the consumer would be entitled to a cooling off period of fourteen days which would begin on the day the contract for distance selling was concluded.

Note that the entitlement to a cooling off period of fourteen days is specifically excluded under Article 16 of the European Directive on Consumer Rights (Directive 2011 / 83 / EU) in relation to the sale of hotel rooms.

Access to the online event and use of the services requires compatible devices, and certain software (including third party software) may be required or may need updating, and your use of the services and online event may be affected by the performance of these elements.

You must have a high speed internet connection in order to access the online event and services. When accessing the Online Event or Services through a mobile network, your network or roaming network will apply fees for data usage.

UX Copenhagen® is not responsible for any loss or damage as a result of a substitution, alteration, cancellation or postponement of an event.

In the event that the event should be cancelled, rescheduled, or postponed due to Force Majeure, UX Copenhagen® shall assume no liability whatsoever in the circumstances beyond reasonable control due to a fortuitous event, an unforeseen occurrence, or any other event that renders performance of an event impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather, or other emergency.

In the unlikely event of cancellation of the UX Copenhagen® conference, the liability of UX Copenhagen® is limited to the share of paid registration fees that remains after any prepaid expenses we might have had (for example venue, food, hotels, transportation fees, speaker fees, merchandise, or any other expenses already paid for), and credit card and payment processing fees have been incurred and deducted.

In the unlikely event of cancellation of an external workshop, the liability of UX Copenhagen® is limited to the share of paid registration fees that remains after any prepaid expenses we might have had (for example venue, food, hotels, transportation fees, speaker fees, merchandise, or any other expenses already paid for), and credit card and payment processing fees have been incurred and deducted.

In the unlikely event of postponement of the UX Copenhagen® conference, no refunds will be provided. Your ticket will remain valid for the new date of the event.

Please note that while speakers and topics are confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, UX Copenhagen® reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

Once a successful purchase transaction has been completed, tickets are delivered in electronic soft-copy via email to the email address nominated by the purchaser. For some ticket types it may be necessary to complete required information – such as attendee name or tax identification number – before the tickets can be issued. The ticket acts as a receipt for the transaction and can be used to redeem entry at the event listed on the ticket. A printed hard-copy ticket or an electronic soft-copy ticket detailing the reference number can be used to register at the event. Danish law governs these terms and conditions and any dispute is subject to the exclusive jurisdiction of the Danish Courts.

I hereby give my consent for UX Copenhagen® to store any voluntary information I may provide in the course of participating in an online survey. I acknowledge and accept that my data will be used for commercial purposes in accordance with this Data Protection Policy and Declaration of Consent and will be retained and stored for this purpose.

By agreeing to act as a volunteer at an event, I acknowledge that:

I will receive no compensation for travel, accommodation etc. unless otherwise afreed upon with Helle Martens. If I violate any event rule or fail to show up for an assigned shift, my accreditation can be removed and I will be denied access to the event. I attest to the truth of all statements made in my application. The use of alcohol and/or controlled substances before or while on duty is strictly prohibited. Violation of this policy will result in immediate dismissal, removal of accreditation and removal from the event grounds.

Selection as a volunteer grants permission to UX Copenhagen®, or other group companies, to use the volunteer likeness, name, voice and words in television, radio, film, newspapers, magazines and other media, both during and anytime after the event, and in any form, for advertising or communicating the purpose of the event(s). In the course of the event, I may be dealing with confidential information and I agree to keep such information in the strictest of confidence. I have read and fully understood these terms and conditions.

If you have been selected to volunteer at the event but have already bought a ticket, you are not eligible for a refund.


UX Copenhagen® reserves the right to modify the Terms and Conditions, the Privacy Policy, and our Code of Conduct at any time. Any changes will be posted on our website and other places we deem appropriate so that you are aware of the changes.

UX Copenhagen® shall be entitled to delegate the duties provision of its obligations under this Agreement. No other terms shall apply to this Agreement and these terms contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters. You confirm that in agreeing to accept these terms you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these terms. However, nothing in these terms purport to exclude liability for any fraudulent statement or act. If any part of the terms herein shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from these terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms.

You agree not to:

Use the website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws; Upload or transmit through the website (i) any computer viruses, macro viruses, trojan horses, worms or anything else; Use the website in a manner which (i) may cause the website to be interrupted, damaged, rendered less efficient or such designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; (iii) that the effectiveness or functionality of the website is in any way impaired or (iv) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy) of the website; Create or publish a hypertext link to any part of the website or attempt any unauthorized access to any part or component; Copy or distribute any part of the website in any medium without our prior written consent; and Alter or modify any part of the website other than as may be reasonably necessary to use the website for its intended use. We reserve the right to:

Modify or withdraw, temporarily or permanently, the website (or any part of it) with or without notice to you. Change these Terms from time to time. Your continued use of the website (or any part of it) following such change shall be subject to and including the changes made to the terms from time to time. Monitor any activity and content associated with the website. We may investigate any reported violation of these Terms to confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to the Terms then you must immediately stop using the website; and/ or complaints relating to the website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).

Whilst we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

The website is provided on an “as is” and “as available” basis for your information and personal use only without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the website, or products or services offered on the website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the website and any information provided to or taken from the website by you.

You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the terms by you or any other liabilities incurred by us arising out of your use of the website, or use by any other person accessing the website using your pc or internet access account.

UX Copenhagen® is a registered trademark. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorized by us.

We reserve all rights not expressly granted in and to the website and the content on the website.

UX Copenhagen® reserves the right to refuse admission to any event or conference for any behavior which it deems unacceptable, or for breach of the terms and conditions. Please refer to our Code of Conduct below.

The unauthorized use of photographic and recording equipment at events and conferences is prohibited. You consent to film and sound recording as attendees at any event or conference in any format.


Complaints can be made to hello@uxcopenhagen.com. We will do our best to resolve any customer complaints where reasonable.