“The public sector, and businesses are being forced to reinvent themselves. The art of transformation is becoming a crucial foundation for success and organizational development in their quests to solve climate change, reinvent welfare, or avoid becoming redundant.”
Miriam Lerkenfeld, CEO of helps large organizations successfully translate strategic goals into daily operations by focusing on employee involvement, prototyping and open innovation. In this talk, Miriam shows how the skills of Service Design and User Experience Design (UX) are crucial in creating and communication change together with employees and leaders.
Through personal experiences Miriam will demonstrate how and why UX should become an important part of the foundation for implementing change.
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