“Researchers and research operations professionals are change workers. We weave threads of stories to create new possibilities, and show new paths. If you’ve been doing this work for a while in an organisation, you’ll know there are ways that people use their agency, authority, and autonomy – to help you, and to hinder you in your change work.”
Let Brigette Metzler take you through her change story, and give you some guiding principles she’s found in her work, and her research.
Brigette is a jump-in-with-both-boots kind of a person who is passionate about the democratisation of knowledge and the use of technology and research to get us there. Brigette believes ResearchOps plays a crucial role in scaling the impact of user research, and most weeks can find her talking ResearchOps.
Brigette currently works as the ResearchOps Lead at the Australian government Department of Agriculture, Water, and Environment. From 2017-2020, Brigette led the user research library at Services Australia. Alongside chairing several government communities of practice, she is also the co-chair of the ResearchOps Community, a global community of people discussing ResearchOps — the people, mechanisms, and strategies for scaling research.
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