Lisa Welchman and Andy Vitale at UX Copenhagen 2021
Lisa Welchman and Andy Vitale at UX Copenhagen 2021

About the talk “A Conversation about Designing for Safety”

We interact with countless digital products each day. Most of these products help make our lives better. While the intent is to create products that are safe, the outcomes aren’t always that way. Teams are pushed to be first to market with new innovations and seamless multi-channel experiences.  While creating products, organizations often don’t take the time to consider the safety of what they create.
In this session, Lisa Welchman and Andy Vitale, will talk about the effects of not having governance and design aligned when building products. They will explain what it means for products to be safe and have a candid conversation around how to shift thinking around why we need to build safe products and services.

About the Speakers

Lisa Welchman is an advocate for digital creators. She helps organizations govern their online channels so that digital teams are free to create safe and intentional online experiences.

Lisa has been working with the Web since 1995. In her early years in Silicon Valley, she coded pages for Netscape and worked at Cisco Systems, where she contributed to designing some of the first web content management systems.

In 1999, Lisa started a management consultancy that focused on large scale web management and digital governance. Her clients include national governments, NGOs, and some of the world’s largest for-profit businesses in the world. She speaks internationally on topics related to digital governance and the responsibilities of information workers. Lisa is the author of Managing Chaos: Digital Governance by Design.

Andy Vitale is the VP of Product Design and Content at Quicken Loans, where I instill the importance of design and a human-centered approach to transform the mortgage lending experience.

Andy has solved problems for organizations ranging from startups to Fortune-ranked companies. He’s a relentless user experience evangelist, with a passion for cognitive thinking and making technology more human. Andy is driven by a passion to inspire and empower teams to do their best work.

Aside from his primary role at Quicken Loans, Andy is an adjunct professor for Kent State University’s User Experience Design graduate program, speaks at industry conferences and events, and serves on the advisory board for multiple professional organizations and educational institutions.